Blog
Word Nerd Wednesday: Framework
Word Nerd Wednesday is a weekly series that uses words to learn about, understand, and improve the world around us. #wordnerdwednesday Someone asked me this week which customer experience framework I think is “best”. That’s a hard question to answer because the word “framework” means so many things to so many people, making it a … Read more
Word Nerd Wednesday: Inauguration
The strange connection between birds, fortune tellers, and the swearing in ceremony as we now know it.
Word Nerd Wednesday: Rapport
When you have good rapport with someone, interacting with them feel easier and more pleasant. Rapport can be instant – you meet someone you just “click with” – or build over time. One way we build rapport is by mirroring other people’s facial expressions, tone, pace, and body language as we interact. It happens unconsciously … Read more
Word Nerd Wednesday: Peace
“Word Nerd Wednesday” is a weekly series that uses language to help us think differently and solve old problems in new ways. This isn’t the word I planned to use to kick off 2021 but it’s the only one that seems appropriate. Hoping everyone can find a little tranquility in this chaotic day.
Word Nerd Wednesday: Honor
“Word Nerd Wednesday” is a weekly series that uses language to help us think differently and solve old problems in new ways. It’s Veterans Day. To truly honor them we have to go beyond ceremonies and words a few times a year. They are our coworkers and neighbors all year long, and they’re watching what … Read more
Word Nerd Wednesday: Measure
“Word Nerd Wednesday” is a weekly series that uses language to help us think differently and solve old problems in new ways. Measurement is a hot topic in every area of business, but few people think about what it means to measure something or why doing so is useful. Except me. I’ve been talking about … Read more
Word Nerd Wednesday: October
“Word Nerd Wednesday” is a weekly series that uses language to help us think differently and solve old problems in new ways. This morning I woke up and wondered…why is the 10th month of the year called October when “octo” means 8? Apparently it’s a holdover from the early Roman calendar which only had 10 … Read more
