Better Relationships.
Better Business.
Build trust with leaders, peers, and partners so you can work together to serve customers.
MEGAN BURNS
Customer Experience Pioneer, Fortune 500 Strategic Advisor, Author, and Keynote Speaker
akamai
Workday_Logo
Thomson_Reuters
DHL
AT&T
Verizon
FedEx
Microsoft
akamai
Workday_Logo
Thomson_Reuters
DHL
AT&T
Verizon
FedEx
Microsoft
Meet Megan Burns
For more than 20 years, Megan has been helping organizations improve customer experience. Across hundreds of companies, she sees the same roadblock over and over: broken relationships. Teams can’t — or won’t — work together to create the seamless experience customers want.
That’s the problem she solves.
With a unique blend of rigor and empathy, Megan helps you see how miscommunication, misalignment, and mistrust are making it harder for everyone achieve their goals. Through speeches, workshops, and coaching, she teaches people how to show up differently in key conversations to build trust with stakeholders including leaders, peers, partners, and customers.
Known for making complex issues easy to understand, Megan also knows how thorny corporate politics and personalities can be. It’s a challenge she’s seen from all sides, living it as a practitioner, studying it as an analyst, and coaching leaders through it in the real world.
Whatever dynamics you’re dealing with there’s a good chance she has seen it before. And she’d love to help.
A subject matter expert featured in:
How Can Megan Help You?
Speaking & Workshops
Real-world strategies and accessible thought leadership for audiences from 20 to 2,000.
Advisory &
Coaching
Understand what’s working and what’s not in your most important relationship and chart a path to more trust, credibility, and confidence.
She was the leader we turned to for knowledge and insight.
Megan’s insightful research and thoughtful approach to CX transformation inspired me and my peers at Verizon for more than four years. She was the leader we turned to for knowledge and insight as Verizon evolved its CX organization. Megan helped our executives understand what CX management looks like at scale and had one-on-one conversations with some of our most influential leaders.”he delivered a presentation tailored to our conference.”
JEFF MANGO, Managing Director, KPMG US Customer Experience
Megan’s guidance helped get key business partners to take an active role in transformation.
Working with her, we’ve gained more credibility, trust, and influence and are taking things further faster than we ever thought possible.
Tracy Devlin, Director, Customer Experience, Akamai Technologies
Megan got rave reviews following her presentation.
“I engaged Megan as the keynote speaker of the AMA IGNITE! Conference on marketing and customer experience. Despite the virtual setting, Megan packed a full house and got rave reviews following her presentation. Plus, she was such a pleasure to work with. She both suggested and was open to new and creative ways to engage with our audience, and she delivered a presentation tailored to our conference.”
AUDREY RONIS-TOBIN, Director of Marketing, CoStrategix and Board Member, AMA Cincinnati
Megan is authentic and credible without the arrogance that some “thought leaders” present.
“Working with her was a breeze. She asked all the right questions to make sure she understood her audience and at every touch point, she was prepared and thoughtful. We received excellent feedback about Megan’s presentation.”
Heather Burton, VP Marketing, HealthSparq
"After a recent event for customer experience professionals in Atlanta, the post-event survey comments were brimming with accolades: 'Megan rocks!' 'Megan Burns' presentation was outstanding.' 'Megan’s anecdotes were the highlight of the event!'"
Mark Borst, Director of Client Experience, DeKalb Office
'Brilliant, precise, and impossible to tune out.'
I've attended hundreds of keynotes. A handful stay with you. Megan delivers that kind. From her Forrester years to the present, every speech I've seen and every conversation we've had has been inspiring and insightful."
John Rockhold, VP Market Engagement, Spotlight
Clarity and structure that created a real "ah-ha!" moment.
I'm still thinking about Megan Burns' incredible session. She broke down the 5 components of a trusted partnership in a way that was so simple, brilliant, and immediately actionable. These are concepts we all know intuitively - but the clarity and structure she brought to them created a real "ah-ha!" moment for me. If you ever have the chance to hear Megan speak or learn from her frameworks, take it. She has a rare gift for making the complex feel obvious - and impossible to forget!"
Jennifer Kay, Vice President of Customer Success, Arena
