Customer Experience Resources
Thoughtful Insights and a Fresh Perspective from CX Expert Megan Burns
MEGAN BURNS
Customer Experience Pioneer, Fortune 500 Strategic Advisor, Author, and Keynote Speaker
Blog
Word Nerd Wednesday – PRESSURE
We’re 36 days into the new year. How’s everyone feeling? If you answered “under pressure,” you’re not alone. Almost every conversation I’ve had lately seems to revolve around pressure. People are feeling the pressure to do more, decide faster, use less, be better. Some pressure is good; it helps us stay motivated. Too much pressure, … Read more
Word Nerd Wednesday – TRANSFORMATIVE LOAD
Years ago, I read about a woman who decided to try a crazy experiment. She wanted to see if an average person could realistically do everything Oprah Winfrey told her audience to do – on TV, in books, and in magazines – at the same time. She planned to try for a year. It only … Read more
Word Nerd Wednesday – PYRAMID
It’s no surprise that I love word games. Wordle, Letter Boxed, and the Mini Crossword are part of my morning routine. Sometimes I’ll try a newer game, too. Called Connections, it challenges players to group 12 seemingly random words into four clusters based on what those four words have in common. Sometimes the links are … Read more
Videos
Megan shares useful techniques, tools, and guidance for activating a robust CX program in your organization.