Customer Experience Resources

Thoughtful Insights and a Fresh Perspective from CX Expert Megan Burns

Customer Experience Pioneer, Fortune 500 Strategic Advisor, Author, and Keynote Speaker


Word Nerd Wednesday – Spuddle

Have you ever had a day where you’re super busy but feel like you got nothing done at the end of the day? I find having a way to express it helps. 

Read More > about Word Nerd Wednesday – Spuddle

Announcing the CX Frontiers Book Club

A famous Albert Einstein quote says you can’t solve a problem with the same thinking you had when you created it. I agree, which is why I’m re-launching my virtual book club for CX professionals! It’s called “CX Frontiers” because the goal is to push the thinking and practice of #CXM far beyond where it is today. … Read more

Read More > about Announcing the CX Frontiers Book Club

Word Nerd Wednesday – Participation

I’ve seen so many CX leaders THINK they have “buy-in” but learn the hard way that all that really means is head nodding. I suggest making “participation” your goal instead of “buy-in.” Read more to learn why.

Read More > about Word Nerd Wednesday – Participation




How Do We Activate Employees to Deliver “Consistently Good, Strategically Amazing” Experiences?

The Delighted Customers Podcast


5 Customer Experience Trends For The Future

5 Customer Experience Trends For the Next 5 Years

Inc. Magazine


Megan shares useful techniques, tools, and guidance for activating a robust CX program in your organization.

Stay in the Loop

Sign up with your email address to receive news and updates.

Newsletter Sign-Up