Customer Experience Resources
Thoughtful Insights and a Fresh Perspective from CX Expert Megan Burns
MEGAN BURNS
Customer Experience Pioneer, Fortune 500 Strategic Advisor, Author, and Keynote Speaker
Blog
Word Nerd Wednesday – CONUNDRUM
“Conondrum” isn’t one of those words that you hear every day. It’s thought to be a word that Oxford students made up in the 1600 as a way to mock the overly formal Latin they all had to learn. If that’s true – well done, mates. You created a useful word that is also oddly … Read more
Word Nerd Wednesday – AUGUST
To call someone “august” is to say they are venerable, majestic, noble. I find it ironic that the month of August – named such in honor of Julius Augustus Caesar – has none of those qualities, at least not for me. A more fitting name in my mind would be “Almost.” There are no major … Read more
Word Nerd Wednesday – TENSION
Is there any such thing as good tension? Most uses of the word are negative – there was tension in the room, my back is really tense. But tension isn’t always bad. Avoiding it can cause bigger problem. This was the core idea of a recent HBR article that’s worth reading. It’s about what makes … Read more
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