Have you ever had a day where you’re super busy but feel like you got nothing done at the end of the day? I find having a way to express it helps.
A famous Albert Einstein quote says you can’t solve a problem with the same thinking you had when you created it. I agree, which is why I’m re-launching my virtual book club for CX professionals! It’s called “CX Frontiers” because the goal is to push the thinking and practice of #CXM far beyond where it is today. … Read more
I’ve seen so many CX leaders THINK they have “buy-in” but learn the hard way that all that really means is head nodding. I suggest making “participation” your goal instead of “buy-in.” Read more to learn why.
Megan shares useful techniques, tools, and guidance for activating a robust CX program in your organization.