Customer Experience Resources
Thoughtful Insights and a Fresh Perspective from CX Expert Megan Burns
MEGAN BURNS
Customer Experience Pioneer, Fortune 500 Strategic Advisor, Author, and Keynote Speaker
Blog
Drive Business Forward: Why Many Steering Committees Fail (And How to Fix Them)
A friend’s daughter is learning to drive, and to say that it’s been stressful is an understatement. There’s so much implicit, unspoken knowledge and skill that goes into operating a car. After 30+ years of doing it, it’s hard to remember all the things you need to share that a new driver wouldn’t know. When … Read more
Word Nerd Wednesday – SECOND-HAND STRESS
We all know that second-hand smoke is dangerous. So is second-hand stress. Emotions naturally pass between humans through special cells called mirror neurons. When friends, family, or colleagues are stressed, it rubs off on you whether you want it to or not. Second-hand stress is even worse when the person at the center is an … Read more
Word Nerd Wednesday – UNDER THE WEATHER
I was out of commission for a few days myself and put up an out-of-office message to let people know. The subject line was “Under the weather.” Apparently my inner word nerd is still there even when I’m sick, so my brain immediately wondered – where did the expression “under the weather” come from? Once … Read more
Videos
Megan shares useful techniques, tools, and guidance for activating a robust CX program in your organization.
