Customer Experience Resources
Thoughtful Insights and a Fresh Perspective from CX Expert Megan Burns
MEGAN BURNS
Customer Experience Pioneer, Fortune 500 Strategic Advisor, Author, and Keynote Speaker
Blog
Word Nerd Wednesday – Spuddle
Have you ever had a day where you’re super busy but feel like you got nothing done at the end of the day? I find having a way to express it helps.
Announcing the CX Frontiers Book Club
A famous Albert Einstein quote says you can’t solve a problem with the same thinking you had when you created it. I agree, which is why I’m re-launching my virtual book club for CX professionals! It’s called “CX Frontiers” because the goal is to push the thinking and practice of #CXM far beyond where it is today. … Read more
Word Nerd Wednesday – Participation
I’ve seen so many CX leaders THINK they have “buy-in” but learn the hard way that all that really means is head nodding. I suggest making “participation” your goal instead of “buy-in.” Read more to learn why.
Videos
Megan shares useful techniques, tools, and guidance for activating a robust CX program in your organization.
