Customer Experience Resources
Thoughtful Insights and a Fresh Perspective from CX Expert Megan Burns
MEGAN BURNS
Customer Experience Pioneer, Fortune 500 Strategic Advisor, Author, and Keynote Speaker
Blog
Word Nerd Wednesday – INCLUSIVE
#wordnerdwednesday Design isn’t my area of expertise, but thought this was a neat example of inclusive design when I found it on BrilliantEarth.com recently. I wanted to share because the more examples of inclusivity we see and promote, the faster it will become the norm. At least that’s what I hope! To that end, I’m … Read more
Word Nerd Wednesday – USEFUL
#wordnerdwednesday Why haven’t we made more progress in #CX when we have all the tools we theoretically need? When my friend and former colleague Sam Stern lamented this issue in a post last week, I pointed out that most business people still don’t really understand what CX is. “CX definition” is still one of the … Read more
Word Nerd Wednesday – ROADBLOCK
I come from a long line of stubborn people. I love them dearly, but my family doesn’t like change and they don’t like being told what to do. Perhaps some of you out there can relate. 😉 This used to frustrate me to no end, but when I entered the corporate world I realized they’d done … Read more
Videos
Megan shares useful techniques, tools, and guidance for activating a robust CX program in your organization.
