Customer Experience Resources

Thoughtful Insights and a Fresh Perspective from CX Expert Megan Burns

MEGAN BURNS
Customer Experience Pioneer, Fortune 500 Strategic Advisor, Author, and Keynote Speaker

Blog

Word Nerd Wednesday – RECAP

I’m away next week so I decided to plan a recap of some of the more popular #WordNerdWednesday posts while I’m gone. Of course, that made me wonder why we call it a “recap.” (I’m not joking. This is how my brain works.) “Recap” is a shortened version of “recapitulate,” which means to sum up … Read more

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It’s Not What You Do, It’s What They Think: Building Trust in an Age of Corporate Skepticism

When Amazon announced its return-to-office mandate, CEO Andy Jassy explained it as a way to boost creativity, collaboration, and culture. When Chipotle customers accused the chain of skimping on portions, CEO Brian Nichols said it was a training issue at a handful of stores. In both cases, the public’s reaction was the same: we don’t … Read more

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Word Nerd Wednesday – ETIQUETTE

How do you politely leave the conversation at a networking event? What do I wear to a client meeting when their dress code is business casual? Who orders first at a business dinner? When (if ever) is it okay to use emojis in professional emails? I’ve been working for 25+ years and still struggle with … Read more

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Media

Podcasts

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CX Catalyst: Turning Agreement into Action with Megan Burns

Science of CX

Articles

5 Customer Experience Trends For The Future

5 Customer Experience Trends For the Next 5 Years

Inc. Magazine

Videos

Megan shares useful techniques, tools, and guidance for activating a robust CX program in your organization.

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