Customer Experience Resources

Thoughtful Insights and a Fresh Perspective from CX Expert Megan Burns

MEGAN BURNS
Customer Experience Pioneer, Fortune 500 Strategic Advisor, Author, and Keynote Speaker

Blog

Word Nerd Wednesday – Spuddle

Have you ever had a day where you’re super busy but feel like you got nothing done at the end of the day? I find having a way to express it helps. 

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Announcing the CX Frontiers Book Club

A famous Albert Einstein quote says you can’t solve a problem with the same thinking you had when you created it. I agree, which is why I’m re-launching my virtual book club for CX professionals! It’s called “CX Frontiers” because the goal is to push the thinking and practice of #CXM far beyond where it is today. … Read more

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Word Nerd Wednesday – Participation

I’ve seen so many CX leaders THINK they have “buy-in” but learn the hard way that all that really means is head nodding. I suggest making “participation” your goal instead of “buy-in.” Read more to learn why.

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Media

Podcasts

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How Do We Activate Employees to Deliver “Consistently Good, Strategically Amazing” Experiences?

The Delighted Customers Podcast

Articles

5 Customer Experience Trends For The Future

5 Customer Experience Trends For the Next 5 Years

Inc. Magazine

Videos

Megan shares useful techniques, tools, and guidance for activating a robust CX program in your organization.

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