Customer Experience Resources
Thoughtful Insights and a Fresh Perspective from CX Expert Megan Burns
MEGAN BURNS
Customer Experience Pioneer, Fortune 500 Strategic Advisor, Author, and Keynote Speaker
Blog
Word Nerd Wednesday – Benchmark
The original concept behind a benchmark was to ensure consistent measurement, but these days people aren’t as careful that the data they benchmark against aligns with their goals.
Word Nerd Wednesday – Book
If you’re a word nerd like me, you probably also love books. The dictionary defines a book as “a long written or printed composition or a group of pages bound between two covers.” But they are so much more than that. Books are vehicles for learning, vessels that transmit information and insight, spark new ideas, … Read more
Word Nerd Wednesday – Consistently Good, Strategically Amazing
During my keynote at CXPA Leaders Advance I introduced a new definition of CX excellence that I’ve been using for a few years: Consistently good. Strategically amazing. Folks have asked me to expand on that concept so that’s the focus of today’s WNW installment.
Videos
Megan shares useful techniques, tools, and guidance for activating a robust CX program in your organization.
