Customer Experience Resources
Thoughtful Insights and a Fresh Perspective from CX Expert Megan Burns
MEGAN BURNS
Customer Experience Pioneer, Fortune 500 Strategic Advisor, Author, and Keynote Speaker
Blog
Word Nerd Wednesday – HIATUS
Hiatus comes from the Latin verb “hiare,” meaning “to stand open.” It originally referred to physical openings like the mouth of a cave or a gap in rocks. People started using it to describe a break in time or events around the early 17th century. In that spirit, #WordNerdWednesday will be taking a hiatus for … Read more
Word Nerd Wednesday – DOG DAYS
Here in New England we’ve officially reached the “dog days” of summer. Hot. Humid. Ick. I always thought we called them the “dog days” because, in this weather, all anyone wants to do is lay around and drink water a la the spoiled family dog. It turns out that’s not true. The term “dog days” … Read more
Users, Influencers, and Buyers… OH MY!
For the past 8 years, all of my work has been with B2B firms. My mission is to help them grow by understanding and meeting their customers’ needs better than anyone else – but that’s trickier in B2B than in B2C. B2B firms serve multiple roles within a single “customer” account. Understanding the needs, perceptions, … Read more
Videos
Megan shares useful techniques, tools, and guidance for activating a robust CX program in your organization.
