Customer Experience Resources
Thoughtful Insights and a Fresh Perspective from CX Expert Megan Burns
MEGAN BURNS
Customer Experience Pioneer, Fortune 500 Strategic Advisor, Author, and Keynote Speaker
Blog
Word Nerd Wednesday – SNAKE OIL
Scams are everywhere these days, but they aren’t new. Unscrupulous people have been selling fake products for centuries. These fraudsters are often called “snake oil salesmen.” Smithsonian Magazine published an article recently that explains why. Here’s a summary: The term dates back to the 1890s when a man named Clark Stanley started selling bottles of … Read more
Word Nerd Wedneday – PLEONASM
Grammar checking tools can be great help, but the one I use has been driving me nuts lately. It keeps flagging an error in sentences that seem perfectly reasonable to me. For example, if I write “her own” or “exactly the same,” it says I need to cut unnecessary words. Technically, the words “own” and … Read more
Word Nerd Wednesday – THANKS
#WordNerdWednesday Somehow it took me nearly half a century to wonder where the word “thanks” comes from. Turns out it’s not a complicated story. Our modern “thanks” seems to derive from similar Old English (panc), Old Norse (pokk) and German (dank) words meaning roughly “good will” and “to remember or think of fondly, with gratitude.” … Read more
Videos
Megan shares useful techniques, tools, and guidance for activating a robust CX program in your organization.
