R
e
a
c
h
Y
o
u
r

C
u
s
t
o
m
e
r
E
x
p
e
r
i
e
n
c
e
G
o
a
l
s
F
a
s
t
e
r

K
e
y
n
o
t
e
s
&
A
d
v
i
s
o
r
y
T
h
a
t
M
o
v
e
C
o
m
p
a
n
i
e
s
F
r
o
m
T
a
l
k
i
n
g
A
b
o
u
t
C
X
t
o
D
o
i
n
g
S
o
m
e
t
h
i
n
g
A
b
o
u
t
I
t

Contact Megan

Leading customer experience is a unique challenge.

Everyone you work with knows they should care about CX, but not everyone agrees on how to approach it. Just getting teams aligned on one CX strategy is a monumental task.

When you try to get stakeholders on board, you find that…

G
e
t
t
i
n
g
y
o
u
r
w
h
o
l
e
o
r
g
a
n
i
z
a
t
i
o
n
a
c
t
i
v
e
l
y
i
n
v
o
l
v
e
d
i
n
C
X
t
r
a
n
s
f
o
r
m
a
t
i
o
n
m
a
y
s
e
e
m
i
m
p
o
s
s
i
b
l
e
.
.
.
b
u
t
i
t
i
s
n
’
t
.

Megan has helped hundreds of corporate leaders rally people to build a world-class customer experience capability.

She can help you do the same.

Megan has distilled everything she’s learned into a set of proven tools, techniques, and strategies to help you activate your organization and make things happen around CX in a fraction of the time.

Let Megan’s hard-earned wisdom be your secret weapon.

Schedule a Call
Tim Early

Megan is a true pioneer in the CX space and has continued to be one of the leading voices as it has evolved over the last 10 years or so.

We worked with Megan at ACS, and she was instrumental in the success of our program which led to some significant shifts in the organization and a handful of awards.”

Tim Earley, CEO, Make-A-Wish Georgia

Megan 3 pane-min

Megan Burns

Megan specializes in making CX transformation a reality.

She is:

  • One of the world’s leading experts on customer experience and culture change
  • Architect of the CX Index and the Outside In Maturity Model
  • A veteran consultant who’s worked with 300+ organizations, including more than half of the Fortune 50
  • A sought-after keynote speaker who consistently earns high audience ratings

A
s
u
b
j
e
c
t
m
a
t
t
e
r
e
x
p
e
r
t
f
e
a
t
u
r
e
d
i
n
:

NBC News
The New York Times
Inc. Magazine
About Megan
Contact Megan

B
e
t
t
e
r
C
X
.

B
e
t
t
e
r
B
u
s
i
n
e
s
s
.

Companies that work with Megan experience...

center-align

Clarity on their strategic goals and priorities leading to...

customer-behavior

Increased awareness of their customers’ needs leading to...

globe

More executive and employee engagement leading to...

Contact Megan

How Can Megan Help You?

Keynotes

Keynotes.

Whether she’s sharing foundational concepts or fresh thought leadership, Megan’s engaging, relatable keynotes make complex ideas accessible and provide actionable insights that spark excitement and engagement around CX efforts.

Learn More
Megan teaching

Advisory.

Megan’s customized advisory services help you find the right path forward given your organization’s unique needs while also empowering you with the knowledge and tools you need to cultivate world-class CX no matter what challenges you encounter.

Learn More
Jeff Mango

She was the leader we turned to for knowledge and insight.

Megan’s insightful research and thoughtful approach to CX transformation inspired me and my peers at Verizon for more than four years. She was the leader we turned to for knowledge and insight as Verizon evolved its CX organization. Megan helped our executives understand what CX management looks like at scale and had one-on-one conversations with some of our most influential leaders.”

JEFF MANGO, Managing Director, KPMG US Customer Experience

Schedule an Exploratory Call.

Find out how Megan can help you
reach your CX goals.

Stay in the Loop

Sign up with your email address to receive news and updates.

Newsletter Sign-Up