Customer Experience Resources
Thoughtful Insights and a Fresh Perspective from CX Expert Megan Burns
MEGAN BURNS
Customer Experience Pioneer, Fortune 500 Strategic Advisor, Author, and Keynote Speaker
Blog
Word Nerd Wednesday – PARTNER
“How do we get customers to see us as a strategic partner, not just a vendor?” I get this question all the time. My answer is simple, if not easy – to gain trusted partner status with your customers, START ACTING LIKE ONE. I don’t mean that to sound snarky. It’s the B2B equivalent of … Read more
Word Nerd Wednesday – BENEVOLENT CONCERN
#WordNerdWednesday Organizations need to balance competing stakeholder needs. Consider these common situations: ⇨ Acknowledging a product’s limitations might mean you lose the sale. Do you tell prospects anyway? ⇨ Keeping prices low might hurt profit margin. Raising them might cost you sales. What do you do? ⇨ A customer’s order arrived damaged. Do you make … Read more
Word Nerd Wednesday – WEDNESDAY
When I found an article on how the days of the week got their names, I had to share it with you, my #WordNerdWednesday crew! A link to the full piece is in the first comment, but here’s a sneak peak with my color commentary below: “Wednesday, the fourth day of the week, was named … Read more
Videos
Megan shares useful techniques, tools, and guidance for activating a robust CX program in your organization.
