Customer Experience Resources
Thoughtful Insights and a Fresh Perspective from CX Expert Megan Burns
MEGAN BURNS
Customer Experience Pioneer, Fortune 500 Strategic Advisor, Author, and Keynote Speaker
Blog
Word Nerd Wednesday – CLOCK
#WordNerdWednesday Big Ben is one of the most famous clocks in the world. Except it’s not technically a clock. It’s the 16-ton bell that rings when the Clock of Westminster hits the top of each hour. I understand why people are confused, though. The English word “clock” derives from the French word “cloche,” which means … Read more
Word Nerd Wednesday – ALGORITHM
Algorithms are everywhere. But what, exactly, are they? Where did they come from? The general definition of “algorithm” is “a step by step procedure for solving a problem.” For centuries, the only people who talked about algorithms were mathematicians. They originated with ancient Middle Eastern scholars and were brought to the west by Persian polymath … Read more
Word Nerd Wednesday – GUIDANCE
“#WordNerdWednesday Do you enjoy giving and receiving “feedback?” Probably not. For most people the word has a negative connotation. It brings to mind uncomfortable conversations and criticism wrapped in a sandwich of fake praise. Kim Scott, author of the best selling leadership book “Radical Candor,” recently shared a suggestion – call it “guidance” instead of … Read more
Videos
Megan shares useful techniques, tools, and guidance for activating a robust CX program in your organization.
