Customer Experience Resources
Thoughtful Insights and a Fresh Perspective from CX Expert Megan Burns
MEGAN BURNS
Customer Experience Pioneer, Fortune 500 Strategic Advisor, Author, and Keynote Speaker
Blog
Word Nerd Wednesday – TRANSFORMATIVE LOAD
Years ago, I read about a woman who decided to try a crazy experiment. She wanted to see if an average person could realistically do everything Oprah Winfrey told her audience to do – on TV, in books, and in magazines – at the same time. She planned to try for a year. It only … Read more
Word Nerd Wednesday – PYRAMID
It’s no surprise that I love word games. Wordle, Letter Boxed, and the Mini Crossword are part of my morning routine. Sometimes I’ll try a newer game, too. Called Connections, it challenges players to group 12 seemingly random words into four clusters based on what those four words have in common. Sometimes the links are … Read more
Word Nerd Wednesday – BORING
“Brilliantly boring since 1865.” That’s the tagline for a campaign PNC Bank introduced in 2024. Most marketing campaigns make me cringe, but this didn’t. I loved it the moment I heard it. Why? It shows how a single word can change the tone and impact of a message. There are at least a half a … Read more
Videos
Megan shares useful techniques, tools, and guidance for activating a robust CX program in your organization.
