Customer Experience Resources
Thoughtful Insights and a Fresh Perspective from CX Expert Megan Burns
MEGAN BURNS
Customer Experience Pioneer, Fortune 500 Strategic Advisor, Author, and Keynote Speaker
Blog
Word Nerd Wednesday – BENEVOLENT CONCERN
#WordNerdWednesday Organizations need to balance competing stakeholder needs. Consider these common situations: ⇨ Acknowledging a product’s limitations might mean you lose the sale. Do you tell prospects anyway? ⇨ Keeping prices low might hurt profit margin. Raising them might cost you sales. What do you do? ⇨ A customer’s order arrived damaged. Do you make … Read more
Word Nerd Wednesday – WEDNESDAY
When I found an article on how the days of the week got their names, I had to share it with you, my #WordNerdWednesday crew! A link to the full piece is in the first comment, but here’s a sneak peak with my color commentary below: “Wednesday, the fourth day of the week, was named … Read more
The Trust Tailwind: Four Elements That Shape The Success of Your Business
Trust is an underused, underappreciated asset–especially in business. We know it’s important; PWC’s 2024 Trust in Business study found 93% of executives think building and maintaining trust will improve the bottom line. They’re right. Trust Across America found we’re 91% more likely to buy from organizations we trust, and trusted organizations are 2.5x times likely … Read more
Videos
Megan shares useful techniques, tools, and guidance for activating a robust CX program in your organization.
