Customer Experience Resources
Thoughtful Insights and a Fresh Perspective from CX Expert Megan Burns
MEGAN BURNS
Customer Experience Pioneer, Fortune 500 Strategic Advisor, Author, and Keynote Speaker
Blog
Word Nerd Wednesday – UNDER THE WEATHER
I was out of commission for a few days myself and put up an out-of-office message to let people know. The subject line was “Under the weather.” Apparently my inner word nerd is still there even when I’m sick, so my brain immediately wondered – where did the expression “under the weather” come from? Once … Read more
Set Goals for the Impact You Want to Have, Not the Work You Want to Do
It’s hard to believe, but we are 8 weeks into the new year. Have you finalized your 2025 objectives? If you work in a big company, my guess is no. Enterprises often take until March to finalize their so-called “annual” goals, plans, and projects. I get why it takes so long. Cross-functional teams are big. … Read more
Word Nerd Wednesday – WINDOW
I’m lucky enough to have a window in my office, but right now all I see are barren tree limbs blowing in the icy wind. Ironically, the word “window” evolved from the Old Norse vindauga which means “wind eye.” Only my eyes are experiencing the wind today, but for most of history I wouldn’t have … Read more
Videos
Megan shares useful techniques, tools, and guidance for activating a robust CX program in your organization.
