#WordNerdWednesday
What should we measure? Who owns CX? Which customers are most important?
Questions like these have no one “right” answer, so they often trigger an endless debate that keeps CX teams from making progress.
They are CX Rabbit Holes.
I’m going to be sharing strategies I’ve used for getting out of CX rabbit holes, but I’m curious what your experience has been.
Which rabbit holes have been most frustrating for you?
What have you tried to pull out of them?
See my article on Rabbit Hole’s here.
