“Word Nerd Wednesday” is a weekly series that uses language to help us think differently and solve old problems in new ways. A memory from the Milwaukee Airport, ca. 2012. A sign read – Recombobulation Area. Best sign ever, in my opinion. It prompted a long discussion with my geek friends about whether “combobulate” and … Read more
Word Nerd Wednesday: Discombobulate
Word Nerd Wednesday: Corporate
“Word Nerd Wednesday” is a weekly series that uses language to help us think differently and solve old problems in new ways. This week’s word: “corporate.” It comes from the Latin “corporare,” to form into one body. What if being a corporation was a cultural designation instead of a legal one? To earn corporate status … Read more
Podcast: Talking Human Behavior on The Resonance Test
Human beings are notorious for wanting multiple conflicting things,” says Megan Burns, setting the tone of this episode of The Resonance Test: thoughtful, empathic, honest.
Is that data putting your credibility at risk?
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What emotion comes through in your texts and emails? Here’s how to find out.
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What That List Of “The Ten Best Companies For…” Really Tells You
People love lists that start with “Top 10 Companies For…”. Three came into my inbox just this week – Interbrand, World’s Best Workplaces, and HBR’s Top 20 Business Transformations. I read them all, of course. It’s human nature to sort things, and if someone else does the work, great! One less thing our brains must deal with. But … Read more
Everyone Hates Customer Service. This Is Why.
Technology lets companies see how badly they can treat consumers, right up until the moment they bolt.
