Word Nerd Wednesday – SPUDDLE

Word Nerd Wednesday – SPUDDLE

Have you ever had a day where you’re super busy but feel like you got nothing done at the end of the day? I find having a way to express it helps. 

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Word Nerd Wednesday – PARTICIPATION

I’ve seen so many CX leaders THINK they have “buy-in” but learn the hard way that all that really means is head nodding. I suggest making “participation” your goal instead of “buy-in.” Read more to learn why.

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Word Nerd Wednesday in Icelandic!

Just got back from my first trip to Iceland – what an amazing experience! While there, I wondered how you say “customer experience” in Icelandic.

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